Last Updated:​ January 18, 2026

At CirrusLink, operated under Heritage-Crystal Clean Inc., we strive to ensure your complete satisfaction with every purchase. If you are not satisfied, here’s how we handle returns and refunds.

1. Return Eligibility​

You may request a return if:

• The item is unused, in its original packaging, and includes all tags/manuals.

• The request is submitted within 30 days​ of the delivery date.

• The product is defective, damaged during shipping, or an incorrect item​ was delivered.

Non-Returnable Items:​

• Digital products, custom-made items, or personalized goods.

• Products marked “Final Sale” or purchased during clearance promotions.

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2. Refund Process​

• Inspection Required:​ Returns must be shipped to our facility (address below) for inspection.

• Approved Refunds:​ Once approved, refunds will be issued to your original payment method.

• Processing Time:​ Refunds typically take 3–7 business days​ to reflect in your account (depending on your bank/payment provider).

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3. Non-Refundable Situations​

We cannot issue refunds for:

• Returns initiated after 30 days of delivery.

• Items damaged due to customer misuse, improper handling, or accidental damage.

• Shipping fees (unless the error was due to our fault).

• Final sale, clearance, or discounted items (unless defective).

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4. How to Initiate a Return​

1. Contact our support team at support@cirruslink.cv​ or call +1 (785) 785-6368.

2. Include in your email:

   • Order number​

   • Reason for return​

   • Photos​ (if the item is defective/damaged)

3. We’ll provide a return authorization​ and shipping address within 1–2 business days.

Return Address:​

Heritage-Crystal Clean Inc.

Attn: CirrusLink Returns

2000 Center Drive

Hoffman Estates, Illinois 60192

USA